What
type of packing do you use for shipping out products?
We are very careful and maintain your privacy in mind at all times. All products sold by Direct DVD Platinum Inc. are shipped discreetly, in a plain wrapped package.
How discreet is you credit card billing?
IGM will be the charge that appears on your credit card.
What are the shipping rates?
For detailed information on U.S. and
international shipping - Click
Here for Shipping Rates
What is your email policy?
With your permission, we will send you emails periodically for special offers and discounts we have. We will NEVER share your email address with any other company.
Can I ship to my PO Box?
Yes, we can ship to your P. O. Box but you must utilize Standard, Priority or Express Mail. You cannot use UPS services.
What is the difference between using Express Mail and UPS Overnight?
UPS Overnight cannot ship to Rural Routes or Rural P. O. Boxes. Express Mail can.
What areas do you not ship products?
Due to the extreme nature of our products, we are prohibited from shipping items to the following zip codes: The entire States of AZ, KY and northern portion of FL (32013, 32066, 32300-32699, and 34400-34499)
What are the optional charges?
For P.O. Box shipments, add $2.00. For 100% delivery insurance to guarantee your package is fully insured, add $2. For in-house priority service to guarantee your order will be handled and processed on a priority basis by our trained staff, add $2.
How do I take advantage of offers in the mail-order catalog that are not on the web site?
Catalog offers and specials are for phone, fax or mail orders only.
Please call our fulfillment center in Indiana at 817-527-0888 and one of our representatives will provide you with details regarding catalog offers and specials. You can also reach us by fax at 817-527-0889 or by mail at: IGM, P.O. Box 64827, Gary, IN 46401.
If sending by mail or fax, make sure you write the offer you are taking advantage of at the bottom of the order form page.
Our website has special offers of it's own. Please take a look around at our main website at www.DirectDVDPlatinum.com.
100% Satisfaction Guarantee
We offer the ONLY Make It Right guarantee in the adult video business. If anything you order does not meet your expectations, let us know. We'll MAKE IT RIGHT! We will give you a replacement, an alternate selection. No questions asked! Videos returnable only when defective, please. Unfortunately we cannot offer cash or credit card refunds.
What do I do if an item I receive is defective?
Merchandise returned for exchange will receive our prompt attention. There are absolutely no returns on any merchandise unless defective and returned within 30 days. The returned items will be replaced with the same merchandise. If you are returning a defective video, please rewind to where defect begins.
Please use original box and packing materials, if in good condition, and ship parcels to:
Direct DVD Platinum,
2900 East 83rd Place,
PO Box 10688,
Merrillville, IN 46411
Please be aware that it takes time for us to receive your merchandise, carefully process your request, and ship your order back to you. There are absolutely no returns on marital aids and rubber goods.
How do I check on my order's shipping status?
In order to check the status of your
order online, please refer to your order confirmation notice,
sent to you by email. CLICK
HERE to check the status of your order.
If you wish to inquire by telephone about an order already placed and a minimum of three working days have passed, please call our shipping department at 1-800-531-4111. We are open from 7:00 am to 7:00 pm (CST) Monday through Friday.
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What is your privacy policy?
For a complete explanation -
Click here to read our privacy policy.
Can I order by phone?
You can order by phone at 1-817-527-0888, by fax at 817-527-0889, by mail or here on the web site.
What methods of payment do you accept?
We accept checks, money orders, and three major credit cards, Visa, MasterCard, and American Express. All credit cards must have a valid expiration date.
How can I pay by check?
OPTION NOT YET AVAILABLE FOR WEB. Send all checks made payable to:
IGM
P.O. Box 64827
Gary, IN 46401
Please allow 18 working days for personal checks to clear, or you can add $2 for 24-hr in-house check clearance.
How can I order by fax?
At the checkout page, print out the order page from the web site and fax the order to 1-817-527-0889.
Can you mail me a catalog?
We would be happy to send you a FREE
full-color catalog by mail. Simply click the link HERE
or send us your name and the shipping address to customerservice@discountdvdcheckout.com
You can also call us at 1-817-527-0888, fax a request to 1-817-527-0889,
or mail a request to
IGM PO Box 64827
Gary, IN 46401.
Make
sure you specify in writing that you want a FREE full color
catalog you saw promoted on our Internet site.
What about back orders?
Although it is unlikely, if your item is on back order due to unpredictable demand, it will take one to four weeks for us to fill it. Your credit card will NOT be charged for back order items until they are shipped to you.
How long will my order take to ship?
Barring any technical problems or back orders, and if you properly fill out
the billing and shipping forms on the site, next day air orders placed
BEFORE 3pm EST Monday through Friday will USUALLY be shipped the same day.
Obviously, there is no next day delivery on Saturday or Sunday.
Please be aware that depending on the volume of orders in any given day, there may be a processing time of up to 24 hours.
A good rule of thumb when ordering online is to assume that your order will be processed 24 hours after you place it. It cannot be shipped until processed. Please plan accordingly.
If your item is back ordered, you will not be charged until the item is shipped and you will not be responsible for the express shipping charges.
Standard orders will take 2 to 3 weeks and Priority orders 5 to 7 days.
Please be advised our shipping warehouse is closed on Saturdays and Sundays. Therefore, orders placed on the weekend may take an extra day or so.
As with all Internet companies, technical glitches may delay your order and failure to correctly fill out our order forms will definitely delay your order.
To ensure prompt delivery, make sure you correctly fill out BOTH the billing address form and the shipping address form. There is a check box you can click to save you time if both addresses are the same.
If you order from DirectDVDPlatinum.com, air
parcel post is the only method available outside of the U.S.
and Canada which takes 4 to 6 weeks for delivery and is not
guaranteed to pass through customs. In which case, a refund
will not be issued. It is your responsibility to know the
Customs standards in your country.
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